[MERCHANT: Review with legal counsel before publishing.]
This policy explains, in plain English, what information this store collects, why we collect it, who we share it with, and the choices you have. It is operated by [MERCHANT: legal entity name & address].
Information we collect
When you place an order
We collect the information needed to fulfill your order: your name, shipping and billing address, email address, phone number if you provide one, and details of what you purchased. Payment card details are processed by our payment providers and are never stored on our servers.
When you sign up for emails
If you ask for the dark-fabric guide or subscribe to our emails, we store your email address and send you marketing messages only with your consent. Every email includes an unsubscribe link, and unsubscribing takes effect promptly.
When you browse the store
Like most online stores, we use cookies and similar technologies to keep your cart working, remember your preferences, and understand how visitors use the site through analytics. You can control cookies through your browser settings; blocking some cookies may affect how the store functions.
How we use your information
- To process, ship, and support your orders
- To respond when you contact us
- To send marketing emails you have opted into
- To understand site usage and improve the store
- To prevent fraud and meet legal obligations
Who we share it with
We do not sell your personal information. We share it only with service providers who need it to do their jobs:
- Payment processors, to handle your payment securely
- Shipping carriers, to deliver your order and provide tracking
- Platform and analytics providers, including our ecommerce platform (Shopify) and analytics tools, to operate and improve the store
These providers are permitted to use your information only to provide their services to us.
Your rights and choices
- Access: you may request a copy of the personal information we hold about you.
- Deletion: you may request that we delete your personal information, subject to records we are legally required to keep (such as tax records for completed orders).
- Correction: you may ask us to correct inaccurate information.
- Marketing: you may unsubscribe from marketing emails at any time using the link in any message.
Depending on where you live, you may have additional rights under local privacy law. To exercise any of these rights, contact us at [MERCHANT: privacy contact email].
Data retention
We keep order records for as long as needed to provide support, honor the warranty, and meet legal requirements. Marketing data is kept until you unsubscribe or ask us to delete it.
Changes to this policy
If we change this policy, we will post the updated version on this page. Material changes will be noted clearly.
Contact
Questions about privacy or your data? Email [MERCHANT: privacy contact email] or write to [MERCHANT: legal entity name & address].